Terms of Service

'The musicians were fantastic, they looked great and sounded wonderful. Will definitely recommend you to my friends. Thank you again'
Burnet Institute
Stephanie
BURNET INSTITUTE
Venue and Performance Requirements

To ensure a high-quality performance and protect our valuable instruments, the client agrees to provide the following setup:

Environmental Protection: Full shelter from direct sunlight, rain, and wind is mandatory to protect our valuable instruments. We also cannot perform within 20 metres of sand.

Seating: One armless chair per musician, set up prior to our arrival. If you prefer a standing performance (available for bookings of 2 hours or less) we require one armless chair for our cellist only.

Space Requirements: We require the following floor space depending on your ensemble booking:

  • Solo: 1.0m x 1.0m
  • Duo: 1.6m x 1.1m
  • Trio: 2.0m x 1.6m
  • Quartet: 2.5m x 1.6m
  • Double Quartet: 5.0m x 2.2m

Breaks & Meals:

  • Bookings over 1.5 hours: A 10-minute break is required each hour.
  • Bookings over 3 hours: A 20-minute meal break and one standard hot meal must be provided for each musician.

Piano: If your booking includes a pianist and you have not hired an electric piano through us, the venue must supply a tuned piano.

Repertoire: While we strive to accommodate all musical preferences, specific song requests cannot be guaranteed for events booked within 5 days of the performance date.

Amplification: For events with more than 100 guests (excluding wedding ceremonies and funerals), we highly recommend the client or venue provides amplification to ensure we are heard.

Payment and Overtime Fees

Deposit & Balance: A $500 non-refundable deposit is required to secure your booking date. The remaining balance must be paid in full at least 30 days prior to the event.

Short-Notice & After-Hours Fees: Bookings made within 5 days of the event date are subject to a 15% short-notice surcharge. Bookings scheduled between 9:00 PM and 9:00 AM incur a 20% after-hours fee.

Overtime: Any performance extending beyond the booking end time is subject to the musicians’ availability on the day. Overtime is billed at $50 per 10-minute increment, per musician. To avoid unexpected charges, we strongly advise extending your booking duration in advance.

Cancellations and Postponements

Refund Policy: String Musicians Australia does not issue monetary refunds.

Credits & Postponements: If you need to cancel or postpone your event, a full credit will be issued, provided we receive at least 30 days’ notice via email. Credits remain valid for 365 days from your original event date.

Liability and Binding Agreement

Venue Accuracy: The client is responsible for providing complete and correct event details, including the exact date, time, and street address. String Musicians Australia accepts no liability, and refunds will not be issued, for missed or delayed performances resulting from inaccurate or vague location information.

Binding Agreement: In the absence of a physically signed contract, the submission of our online booking form, acceptance of these Terms of Service, and all subsequent email correspondence constitute a legally binding agreement between the client and String Musicians Australia.

TRUSTED BY

Our Awards

  ABC Young Performer of the Year Award
  Atheneum Chamber Music Award
  Hephzibah Menuhin Competition
  Melbourne Research Scholarship
  Ian Potter Cultural Trust Grant
  Gwenn Prockter Cello Award
  McCaw-Bainton Scholarship
  Tait Memorial Trust Award
  Sid Curry Memorial Award
  Hattori Foundation Award
  Donald Hazelwood Award
  PPCA Foundation Award
  J Albert and Son Prize
  4MBS Musica Viva Sid Page Memorial Prize
  Melbourne Abroad Travelling Scholarship
  Austral Salon Instrumental Competition
  Mietta Song Recital Award – Best Pianist
  Centenary Medal for Service to the Arts
  Margaret Sutherland Bursary Award
  Australia Council for the Arts Award
  E.V Llewellyn Memorial Scholarship
  Australian Music Foundation Award
  Dandenong Festival of Music & Arts Gold Medallion
  Australian Chamber Music Competition
  Asia Pacific Chamber Music Competition
  Macklin Bursary Award
  Banff International String Quartet Competition
  Sleath Scholarship
  Australian Concerto Competition
  Australian National Piano Award
  Fine Music Australia Young Performer Award
  Gisborne International Music Competition, NZ
  Musica Viva Grand Prize
  Geoffrey Parsons Award
  Dorcus McClean Travelling Scholarship
  Kendall National Violin Competition
  Geelong Advertiser Music Competition
  Eric Read Cello Award
  Tallis Bursary Award
  Melbourne International Chamber Music Competition
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